The list of the 11 best UsabilityHub alternatives

If you’ve come across this article,  then you’ve probably heard of UsabilityHub. But if you don’t know what it is, we’ll give you a quick overview. UsabilityHub is a remote user research platform established in Australia that, with the use of several research approaches, generates speedy customer experience feedback. Today we’ve compiled a list of the best UsabilityHub alternatives for you, evaluating their costs, benefits and drawbacks.

UsabilityHub reviews

These UsabilityHub reviews are based on the information by Capterra:

Overall Score – 4.7/5

Ease of Use – 4.8/5

Customer Service – 4.8/5

Value for money – 4.4/5

Reasons why people may pick UsabilityHub

UsabilityHub offers features such as First Click Test, Design Surveys, Preference Test and Five Second Test, after which you’ll get written responses. With UsabilityHub, you have the option of either recruiting your testers or using UsabilityHub’s built-in participant panel.

Why you might be looking for UsabilityHub alternatives?

The most significant downside of UsabilityHub is previously mentioned textual responses to your study questions, which makes it difficult to grasp your participants’ true feelings.

Even though UsabilityHub provides good textual feedback, relying on it alone may hinder you from fully comprehending your usability issues because you won’t be able to observe how the participants engage with your product.

Here is the list of UsabilityHub alternatives that provide you with more than just textual responses:

1. UXtweak
2. UserTesting.com
3. Lookback.io
4. Userlytics
5. Userbrain
6. Loop11
7. Maze
8. UserZoom
9. Useberry
10. Userback
11. Forsta

User ratings*

Here’s a handy comparison table of 11 best UsabilityHub alternatives, their ratings and pricing:

*the ratings from the table are solely based on tool’s reviews from Capterra

Read further to see the comparison in details, including tool’s features, their pros and cons.

1. UXtweak 

UXtweak offers powerful usability testing tools for websites and web apps, from prototype to production, as well as information architecture research and user behavior analytics. This platform is one of the best UsabilityHub alternatives as it combines everything you need and more into one great spot.

Its great features are Website Testing, Session Recordings with a click, move and scroll heatmaps generated any time, Card Sorting with open, closed and hybrid options, Tree Testing, 5 Second Test, First Click Test, Preference Test and Surveys.

Advantages of UXtweak: 

• 155M+ User Panel to recruit participants from
• Advanced analytics that are easy to understand – UXtweak offers a variety of data visualizations that will present you with a wealth of information about your users’ activity. Furthermore, you may select your responders, making the analysis of the findings much easier

• Many unique features – such as a Recruiting widget that converts real site visitors into website testers, a built-in reward feature that motivates respondents, a Think-aloud protocol that collects audio feedback using their microphones, or a Crowd Feedback feature that allows users to submit and vote for other people’s ideas to improve the website, and so on
• Unlimited tests – UXtweak allows you to test as many times as you like. For minor tasks, the free plan has an infinite time limit
• Intuitive UI – even for a total novice, it’s simple and easy to use

Disadvantages of UXtweak:

• Supports only 10 languages

Reviews and ratings:

According to Capterra:

Overall score – 4.9/5

Ease of Use – 4.8/5

Customer Service – 5/5

Pricing comparison:

UXtweak and UsabilityHub are on a similar price wave. Both offer a free starter plan, where UsabilityHub only offers Tests up to two minutes long while Uxtweak offers an unlimited number of live studies, with no study length limits, and it is great for small-scale projects. 

With UXtweak, you may also pick a pro plan for only 100€ per month or create a custom plan to fit your needs. According to these figures, UXtweak is one of the most cost-effective usability testing tools available, making it an excellent UsabilityHub alternative. In case you are looking for an even more complete picture of the comparison, check out our overview of UX tools.

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2. UserTesting.com 

UserTesting was one of the earliest unmoderated testing platforms. It’s a rather good platform for anyone looking for UsabilityHub alternatives. It has over 1.5 million members on its panel, according to their own data. Customers may get an extremely quick response and have access to a highly comprehensive platform with a lot of options for running and analyzing their user tests.

Advantages of UserTesting:

• A big pool of responders for your tests 
• Instant insights – because of the large number of responses, you obtain all of the information in the shortest amount of time
• Advanced targeting – one of the features that users like the most is that the large participant pool helps them to more precisely target their ideal clients for research

Disadvantages of UserTesting:

• The platform may utilize some more foreign responders due to its tiny non-English speaking user base. If, on the other hand, you want to pursue your studies in English, you should not be concerned
• Reports with flaws – some customers complain that UserTesting results are difficult to read and evaluate, making it difficult to rapidly summarize data
• The platform’s largest and most visible flaw is a large number of useless replies. While UserTesting has a big pool of volunteers, it appears that a significant portion of them are not competent to participate in meaningful research. Some responders are impatient, cheat, or just look inert, all of which detracts from the overall picture of the testing process
• No free trial – UserTesting does not provide a free trial to see if it is right for you

Reviews and ratings:

According to Capterra:

Overall score – 4.5/5

Ease of Use – 4.4/5

Customer Service – 4.4/5

Pricing comparison:

Their Individual solution costs $49 per session and includes minimal testing features. However, you are limited to 15 video sessions each year. UserTesting also offers a custom-priced Enterprise package.

3. Lookback.io 

Lookback.io is another good online tool for doing moderated and unmoderated user tests. This application is an excellent alternative to UserTesting, especially if you already have a pool of user test participants and want a lot of capabilities to customize your user testing workflow.

Advantages of Lookback.io:

• Live broadcasts – Lookback offers a feature that allows you to broadcast and discuss your studies with colleagues in real-time
• Allows several individuals to see your study and even take notes
• Unlimited number of participants

Disadvantages of Lookback.io:

• ​​You must recruit your own testers 
• No free version 

• Connection dips – because Lookback offers live testing with participants, connection drops may occur throughout a session
• Issues with the mobile version and testing on iOS

Reviews and ratings:

According to Capterra:

Overall score – 3.3/5

Ease of Use – 3.5/5

Customer Service – 2.1/5

Pricing comparison:

Lookback does not have a free plan, however, it does offer a 14-day free trial. Following that, their fees begin at $99 per month, with a maximum of 100 sessions per year. The monthly cost of their professional “Insights Hub” subscription is $229.

4. Userlytics 

Userlytics is another great UsabilityHub’s alternative. They are well-known for their extensive feature set and cost-effective pricing plan. An excellent platform to keep in mind, especially if the tool’s visual features aren’t important to you, as its UI is fairly outdated.

Advantages of Userlytics:

• You can acquire AI-generated transcriptions of your exams, which are automated and multilingual
• Userlytics includes card sorting and tree testing
• Worldwide participant panel – their responder pool is large, and they offer deep targeting, allowing you to contact a variety of user personas from all over the world
• Delivers  detailed reporting on quantitative indicators including time on task, SUS, NPS, and SUPR-Q 

Disadvantages of Userlytics:

• Several clients complained about audio difficulties during testing and that the procedure was a touch too sluggish
• Old-fashioned user interface – their user interface is archaic and not very intuitive, and it might be improved
• There are no PDF reports available
• Userlytics doesn’t give a lot information about the participants’ demographics 

Reviews and ratings:

According to Capterra:

Overall score – 4.6/5

Ease of Use – 4.5/5

Customer Service – 4.9/5

Pricing comparison: 

The basic Quick & Easy plan is $49 per person, while the Enterprise package costs $69 per person. They also have the option of offering personalized pricing.

5. Userbrain 

Userbrain is noted for its no-strings-attached programs and low costs. They’re new to the market, but they’re a suitable UsabilityHub option for running basic unmoderated prototype testing.

Advantages of Userbrain: 

• UserBrain has a pay-as-you-go option that allows you to pay for a single test without having to commit to a monthly membership
• Quick results – you’ll get your answers in a matter of hours
• You may invite as many people to your team as you like to Userbrain and give roles to them

Disadvantages of Userbrain:

• Limited demographics – the demographics area of UserBrain may be expanded to offer more information on your testers.  It’s also worth mentioning that you won’t be able to select testers from particular cities or regions
• Basic analytics – this platform just shows you the results of a few basic tests. If you’re looking for detailed insights about your users’ activity, they might not be the ideal alternative
• Customer service – several customers have complained that customer support is sluggish and unresponsive
• Userbrain doesn’t offer 5-second Test or First-Click Tests 

Reviews and ratings:

According to Capterra:

Overall score – 4.3/5

Ease of Use – 4.6/5

Customer Service – 4.6/5

Pricing comparison: 

The pricing of UserBrain is pretty reasonable. You may either pay $29 for each test or $19 per user test for a monthly membership.

6. Loop11 

Loop11 is a web-based usability testing application that provides a variety of UX research options, that’s why it’s another one of UsabilityHub alternatives. It has both moderated and unmoderated tests, as well as benchmarking, A/B testing, and other tools to help you assess your users.

Advantages of Loop11:

• Record audio and video
• Seeing and hearing your participants take the exam aids in a more complete analysis of the feedback
• AccessWorks database for all accessibility testing needs, reducing the time that would otherwise be spent recruiting volunteers for face-to-face testing

Disadvantages of Loop11:

• Loop11 does not provide a pool of participants, therefore you’ll have to issue invites to your own users to receive results for your study
• After a test has been initiated, no changes can be made – You can’t alter a test after posting it; you can only delete it
• No free version
• Slow loading time
• No screening, only in the ProPlan for $239

Reviews & ratings

Overall rating – 4.5/5 on G2.

Pricing comparison: 

In comparison to some other prominent platforms on the market, Loop 11 price is rather costly. Although they provide a 14-day free trial, you will have to pay for any future tests. The basic plan costs $63 per month, which is a lot given it only allows for three tests every month with a limit of ten participants in each.

7. Maze

Maze is a web-based remote usability testing platform. Maze is a great alternative to Usabilityhub thanks to its seamless integration with Adobe XD, Figma, InVision, and more, making it very easy to test your websites. Sharing is easy too, with URL-based studies.

Advantages of Maze:

• Capture video and screen recording with excerpts for better sharing among fellow researchers
• Easy collaboration with colleagues
• Wireframe and Usability testing
• Concept and Idea Validation
• Content & Copy testing
• UX panels
• 1 free project to try Maze 

Disadvantages: 

• Maze is more expensive compared to Usabilityhub
• The free version is very limited
• Basic analytics for your studies
• Surveying capabilities of Maze are limited

Reviews and ratings:

According to Capterra:

Overall score – 4.0/5

Ease of Use – 4.2/5

Customer Service – 3.5/5

Pricing comparison:

Both offer free plans, however, Maze’s free plan is more limited than the UsabilityHubs one. UsabilityHub offers 4 paid plans to choose from. Maze offers only 3. Using UsabiliHub on the cheapest plan will save you $10 per month. Both do offer an Enterprise plan tailored to your testing needs.

8. UserZoom

UserZoom is a comprehensive platform packed full of features for solo researchers and whole teams of UX researchers alike. According to their profile on g2.com, they “ streamline the research process so you can produce high-quality research, fast, consistently, and at scale—at every stage in the product development lifecycle.”

Advantages of UserZoom:

• Comprehensive platform with lots of tools for moderated and unmoderated research
• Usable at every stage of development, and launch
• Suitable for big and small companies, as well as solo-researchers

Disadvantages:

• Price is a big drawback
• UI can be a bit outdated at times

Reviews and ratings:

According to Capterra:

Overall score – 4.4/5

Ease of Use – 4.5/5

Customer Service – 4.7/5

Pricing: 

UserZoom comes in two packages – UserZoom & UserZoom GO, but their pricing is not known, you have to contact them for a quote.

UserZoom is a well-rounded platform with all the tools that a UX research team should need.

UserZoom GO is a watered-down version of the platform intended for small teams and individuals.

9. Useberry

Useberry, a user experience startup with Greek roots, offers a variety of remote testing solutions that can support your online commercial activities. Screen activity tracking, heatmaps, user journey mapping, unmoderated testing, and prototyping are some of Useberry’s capabilities.

Advantages of Useberry:

• Integrated user panel for your testing needs
• Multiple user testing methods to choose from
• Easy URL study sharing
• Has a free plan offer

Disadvantages:

• Users state that Useberry is in some instances too expensive
• Some problems with Figma integration may occur

Pricing comparison: 

Useberry offers 5 plans, a Free plan($0), Basic ($39), Pro ($79), and Team ($99). You can also contact Useberry directly for an Enterprise plan that is built according to your needs.

10. Userback 

Userback is a platform all about getting user feedback through visual cues, acceptance testing, and bug finding. You can test every part of a website and as a bonus, this app has many options for integration with multiple tools, ranging from WordPress to Jira. 

Advantages of Userback:

• Many integration opportunities 
• Reliable bug tracking, with replicating
• Web testing, and acceptance testing
• Commenting straight onto a website 
• Highlighting problems straight on websites
• JavaScript, or Chrome Extension set-up

Disadvantages: 

• The steep learning curve at the start
• Only a handful of videos that explain the process of using Userback
• Only one language is supported – English

Reviews and ratings:

According to Capterra:

Overall score – 4.8/5

Ease of Use – 4.7/5

Customer Service – 4.8/5

Price comparison:

Userback starts at $19, with basic features, and continues through $79, $159, and stops at $289. No build-your-own plan is advertised. You can try Userback for 14-days as a free trial option, then continue paying the desired amount.

11. Forsta

Forsta is a CX, quant, qual, and analytic research platform that was started in 2021 by a merger of 3 different companies – Confirmit, FocusVision, and Dapresy.

Forsta is heavily focused on CX, and analytics, so if you are looking only for a software solution to your UX with different types of website usability testing, this platform doesn’t precisely cover that topic. Nonetheless, if you run an e-shop, this tool might be the one for you. 

Advantages of Forsta:

• Exceptional surveying capabilities
• Versatile platform
• An admirable portfolio with market leaders using their software 
• Deep analytics

Disadvantages:

• No UX-based tools besides session replay
• Steep learning curve

Reviews and ratings:

According to Capterra:

Overall score – 4.5/5

Ease of Use – 4.3/5

Customer Service – 4.7/5

Pricing comparison:

Forsta doesn’t provide data for pricing, you’ll have to contact them directly for a quote

But why would we end here when you can try these UsabilityHub alternatives for yourself?

With so many options on the market it is difficult to find the right UX platform. Our initial choice may not always meet our high expectations, which is why having alternatives is important.

Don’t wait around, run your first test with UXtweak today and change the way users perceive your website for the best. Let your customers decide what works best for them!

Editor’s note: this post was originally published on November 9, 2021 and was updated on July 19, 2022 to stay relevant and comprehensive.