We’ve gathered a whole list of tools you can choose from in case you’re not completely satisfied with your current usability testing platform. But before we jump into our best TryMyUI alternatives list, let’s say a couple of things about the platform itself.
What is TryMyUI?
TryMyUI (now Trymata) is a California-based company which provides software that helps businesses conduct UX research. The platform comprises two separate tools – one for usability testing (unmoderated tests) and the other for platform analytics (moderated tests).
Based on the analysis of the study outcomes, clients can get a better understanding of the causes of customers’ frustration and confusion.
TryMyUI reviews
According to Capterra:
Overall score – 3.5/5
Ease of Use – 3.1/5
Customer Service – 2.8/5
So what are the best 12 TryMyUI alternatives?
- UXtweak
- Userbrain
- Hotjar
- UXArmy
- FullStory
- Maze
- Userlytics
- Optimal Workshop
- Userzoom
- PlaybookUX
- Userfeel
- Lookback
Here is also a convenient comparison table based on tools’ reviews from Capterra:
Rating | Ease of Use | Quality of Support | Pricing | |
UXtweak | 4.8 | 5.0 | ✓ Free plan Plus plan - $80/month Billed annually | |
Userbrain | 4.6 | 4.6 | ✗ No free plan Pro plan - $2490/year | |
Lookback | 3.5 | 2.1 | ✗ No free plan Pro plan - $229/month Billed annually | |
UserZoom | 4.5 | 4.7 | ✗ No free plan Upon request, starting at $50K/year | |
Fullstory | 4.3 | 4.3 | ✓ Free plan Upon request. | |
Hotjar | 4.6 | 4.5 | ✓ Free plan Pro plan - $39/month Billed annually | |
Optimal Workshop | 4.4 | 5.0 | ✓ Free plan Pro plan - $208/month Billed annually | |
Maze | 4.2 | 3.5 | ✓ Free plan Pro plan - $75/month Billed annually | |
Userlytics | 4.5 | 4.9 | ✗ No free plan Pro plan - $399/month Billed annually | |
PlaybookUX | 5.0 | 5.0 | ✗ No free plan Pro plan - $228/month Billed annually | |
UXarmy | 4.3 | 4.1 | ✗ No free plan Prices start from $59/month/per tool | |
Userfeel | 4.5 | 4.0 | ✗ No free plan From $30 to $120 per respondent |
UXtweak
UXtweak is our first alternative to TryMyUI. It offers a great solution for any business that wants to provide better user experiences to have happy loyal customers and is also a great platform to conduct huge multipurpose studies.
UXtweak provides all the tools and features you might need for your research in one place and you don’t even have to concern yourself with finding target participants, as UXtweak can do the recruitment for you. So, if you are looking for a worthy TryMyUi alternative with brilliant customer service, UXtweak is definitely the one.
Features:
- Tree Testing tool
- Preference Tests
- Card Sorting (open, closed and hybrid)
- Moderated Testing
- Five Second Test
- Website & Mobile Testing
- Session Recording tool
- Prototype Testing (with Invision & Figma support)
- Recruiting Widget
- Survey tool
- First Click Test
- User Panel
Pros:
- Dedicated qualified customer support team – as we’ve mentioned before, customer support is vital to the success of UX research. According to many reviews on G2, UXtweak’s customer service is top-notch, and their highly responsive support team can resolve any issue within just a few hours.
- The most diverse variety of tools on the market – UXtweak can support your research throughout all your product’s life and it’s not exclusively focused on usability testing. This platform has amazing features for customer behavior research, such as a preference test tool, 5-second tests and session recordings and it can also aid in the creation of the most intuitive information architecture.
- Powerful data analytics tools
Cons:
- Mobile testing only for IOS – Currently UXtweak doesn’t offer mobile testing for Android.
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.9/5
Ease of Use – 4.8/5
Customer Service – 5/5
Value for money – 4.8/5
Pricing:
Plans – Starter plan – FREE, Plus plan starts at 80€/month (annual billing), Enterprise solution available.
Free trial / Freemium – Yes, the starter plan is free. With this plan, you can try all the features and are not limited in usage time.
Userbrain
Userbrain is a great alternative to TryMyUI if the focus of your user experience research is on usability and you do not require any additional features. The platform provides comprehensive website and prototype testing tools that will allow you to have in-depth knowledge about any potential issues your customers face while using your digital products. It does not, however, facilitate you with tools for app usability testing, so you might still need to invest in additional software with Userbrain.
Features:
- Website Testing
- Prototype testing
Pros:
- Automated regular testing – Automated testing allows you to have continuous research without having to create new studies every time you need to update the data
- Great customer support – Userbrain’s customer service has been acknowledged by many customers to be the best part of the software.
Cons:
- Very limited research toolkit – Userbrain is a good platform, but if you want to have an extensive UX study, it might not be enough.
- Poor language support – Userbrain only supports English, German and Spanish languages.
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.3/5
Ease of Use – 4.6/5
Customer Service – 4.6/5
Value for money – 4.4/5
Pricing:
Plans – $249/month for a Pro plan or $2490/year + a pay-as-you-go option ($39/per tester)
Discounts – Yes, 2 months free with an annual subscription.
Free trial/ Freemium – Yes, free trials are available. You can ask for a trial for 2 Userbrain testers and for 5 sessions, but keep in mind that the company does not have a user tester panel.
Hotjar
This TryMyUI substitute is one of the most famous UX research platforms on the market. It provides great tools such as heatmaps and session recordings, which allow you to track the most popular and unpopular elements on the web pages and highlight potential obstacles your clients come across.
Features:
- Heatmaps
- Recordings
- Surveys
- Engage (Recruitment)
- Feedback (Unmoderated Testing)
Pros:
- Simplicity of installation and implementation
- No storage limits – Hotjar will store all your surveys and their outcomes.
- Good customer support
Cons:
- Limited usability of the free plan
- Poor analytics tools – Some clients have complained about difficulties with using analytics features to sort and analyze the results of the research.
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.7/5
Ease of Use – 4.6/5
Customer Service – 4.5/5
Value for money – 4.5/5
Pricing:
Plans – Basic (free), Plus, Business and Scale (for enterprises). The pricing starts from 32 €/month (annual billing).
Discounts – Yes, with an annual subscription you get 20% off.
Free trial/ Freemium – Yes, Plus and Business come with a free 15-day trial and Basic is free.
UXArmy
UXArmy is a cloud-based UX research platform that is said to be suitable for both beginner and professional UX researchers. As well as that, this software could be your first choice if you wanted to conduct research solely based in Asia, as they have a great recruitment tool for the Asian market.
Features:
- Moderated usability testing
- Unmoderated usability testing
- Mobile app testing
- Card sorting
- Tree testing
- Prototype testing
Pros:
- Excellent customer service
- Easy implementation and installation
Cons:
- No preview of the studies – With UXArmy, you cannot preview the test you have created to check it for potential issues and whether your participants will understand what they are meant to do.
- Issues with platform’s functionality – customers have complained on Capterra that they have faced issues such as bugs and glitches.
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.3/5
Ease of Use – 4.3/5
Customer Service – 4.1/5
Value for money – 4.3/5
Pricing:
Plans – the pricing is based on the number of tools you require and the cost for 1 tool starts at 59 euros.
Discounts – No
Free trial/ Freemium – Some of the features are free (with usage limitations), for others you can request a 7-day trial period.
FullStory
FullStory is our next alternative to TryMyUI and is aimed at Digital Experience research through rich product analytics, vigorous session recording analysis and collaboration tools. This helps clients receive real-time insights into user behavior and highlight opportunities for digital product enhancement, as well as eliminate clients’ irritation and capitalize on the best product features.
Features:
- Journey Mapping
- Heatmaps
- Session Replays
- Click Testing
Pros:
- Easy onboarding
Cons:
- High pricing – Users have criticized FullStory for its high prices.
- Poor usability of the platform
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.6/5
Ease of Use – 4.3/5
Customer Service – 4.3/5
Value for money – 4.1/5
Pricing:
Plans – Information available on demand
Discounts – No information available.
Free trial / Freemium – 14-day trial for Business Plan.
Maze
Maze is a UX research platform that allows businesses to make more informed decisions and adjust their products to fulfil customer needs and expectations to the best of their ability. The company helps conduct various studies in the field of usability testing and gather feedback through surveys and unmoderated testing tools. If you want to enhance your website’s information architecture, Maze also offers card sorting and tree testing tools.
Features:
- Tree testing
- Card sorting
- Prototype testing
- 5-second test
- Surveys
Pros:
- Very intuitive design – Maze has a very intuitive information architecture that lets users create studies with minimal effort.
- Flexibility of pricing plans
- Effective customer support
Cons:
- Poor prototype integration – Maze offers integration with Figma, but a lot of customers have complained about issues with larger-scaled projects.
- Limited research toolkit – Maze does not provide moderated research tools
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.0/5
Ease of Use – 4.2/5
Customer Service – 3.5/5
Value for money – 4.0/5
Pricing:
Plans – Free plan available, Pro plan is $75/month (billed annually). Organization solution is available.
Discounts – For annual billing Maze provides a 25% discount.
Free trial / Freemium – Yes, there is a free plan.
Userlytics
Userlytics is a Miami-based software company that aids clients with conducting global user experience research with the studies being supported in more than 15 languages. The platform offers tools for both moderated and unmoderated research and you can additionally ask for optional professional services including senior UX Consultants in both Europe and the U.S. who can help you attain and understand practical UX insights.
Features:
- Website / Mobile Usability Testing
- User Testing for Mobile Apps
- Moderated Studies
- Prototype Testing
- Participant Recruitment
- Card Sorting
- Tree Testing
- Sentiment Analysis
- VR Testing
Pros:
- User-friendly intuitive interface – With Userlytics it is relatively easy to set up almost any kind of survey after some practice, which is greatly appreciated by its customers.
- Great customer support – Userlytics has been praised for its prompt and qualified customer support.
Cons:
- Poor Price/Value ratio – Many people feel like the pricing of Userlytics tends to be too high for the toolkit it provides.
- Weak analysis features – Reports can be complicated to create and insights are sometimes hard to analyze.
- Steep learning curve
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.6/5
Ease of Use – 4.5/5
Customer Service – 4.9/5
Value for money – 4.7/5
Pricing:
Plans – Pricing starts from $499/month, Custom solution is available.
Discounts – No information available.
Free trial/ Freemium – No information available.
Optimal Workshop
Optimal Workshop is a good TryMyUI competitor with features for in-depth qualitative analysis of information architecture of digital products and tools for advanced customer behavior studies. With this platform, you can easily collect valuable customer insights and make well-informed decisions about the ways to attract your target audience and steps for effective website/app optimization.
Features:
- Qualitative research
- Online surveys
- First click tests
- Card sorting
- Tree testing
Compare Optimal Workshop with UXtweak
Pros:
- Great intuitive set-up – Optimal Workshop has been acknowledged by many clients for how easy and seamless the process of the survey set-up is.
- Affordability
- Superb Customer Services
Cons:
- Unqualified user panel
- Limited language support
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.3/5
Ease of Use – 4.2/5
Customer Service – 5/5
Value for money – 4/5
Pricing:
Plans – Optimal Workshop offers 4 plans starting from 208 €/month (annual billing).
Discounts – Yes, a discount for annual billing and a 50% discount for NGOs and education providers.
Free trial/ Freemium – Yes, a free plan is available and 2 months are free for paid plans.
UserZoom
UserZoom is our next substitution option for TryMyUI and is perfect for those who want to decide on the ratio between qualitative and quantitative tools themselves. The platform comprises 2 complementary software – UserZoom (quantitative tools) and UserZoom GO (qualitative tools).
Features:
- Click testing
- Surveys
- Usability testing
- Live interviews
- QX score (analytics tools)
- Card sorting
- Tree testing
- Participant recruitment
- Live intercept
Pros:
- Varied toolkit
- Benchmarking feature – UserZoom is one of the few companies that have a benchmarking feature.
Cons:
- Website usability issues
- Extremely high prices – This can lead to excessive costs associated with your research, which will definitely be considered ineffective by shareholders.
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.4/5
Ease of Use – 4.5/5
Customer Service – 4.7/5
Value for money – 4.6/5
Pricing:
Plans – Pricing starts at $15K/year.
Discounts – No
Free trial/ Freemium – No
Can’t decide between UsrZoom and UserTesting? Read our UserZoom vs UserTesting comparison.
PlaybookUX
PlaybookUX offers a powerful SaaS solution to evaluate major aspects of your product, such as evaluating the ease of use of your product’s information architecture and usability testing of your app/website. It is a nice tool to implement in the work of your team and keep track of the research outcomes to get rid of potential usability issues and create better experiences for users.
Features:
- Unmoderated testing
- Moderated interviews
- Card sorting
- Tree testing
- Prototypes and website usability testing
- Concept testing
Pros:
- Rapid effective customer support
- Intuitive UI of the platform
Cons:
- Usability issues – customers of this TryMyUI substitution have reported technical issues, such as bugs and low website speed.
- Price/value relationship – due to hardships caused by functionality hardships, many clients state that the software is a bit overpriced.
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 5/5
Ease of Use – 5/5
Customer Service – 5/5
Value for money – 5/5
Pricing:
Plans – Pricing starts from 228.00 €/month (annual billing) with pay-as-you-go model is also available ($49.00/feature)
Discounts – No
Free trial/ Freemium – Yes, a free trial is offered in the Grow Plan.
Userfeel
Userfeel is another substitution you might want to look into if you want to replace TryMyUI. This software is mostly focused on providing features for extensive usability testing through interviews and session recordings. It was specifically designed by User Researchers for User Researchers, but it is still suitable for people without much experience in UX because the platform is quite intuitive and easy to use.
Features:
- Unmoderated Testing
- Moderated Testing
- System Usability Scale
Pros:
- Easy set-up process
- Extensive language support
Cons:
- Very unqualified respondents
- High pricing compared to competitors
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 4.6/5
Ease of Use – 4.6/5
Customer Service – 4.1/5
Value for money – 4.1/5
Pricing:
Plans – Pricing depends on the number of sessions required each month and starts from $30 per tester.
Discounts – 25% off for NGOs and educational institutions.
Free trial/ Freemium – Yes, a trial period of 60 days.
Lookback
Lookback is a nice platform for customer feedback collection and analysis when you wish to switch from TryMyUI. This Californian company offers a varied toolkit with features for both moderated interviews and unmoderated tests. Such tools will help you substantially with creating an intuitive information architecture and with conducting usability testing, and the software is quite affordable!
Features:
- Remote ethnography
- 1:1 interviews
- Usability testing
- Remote card sorting
- Tree testing
- Diary studies
Pros:
- Flexible and affordable pricing
- Great additional features – Such as stream, chat and video editing.
Cons:
- No user panel is available
- Weaker customer support – Compared to many previously mentioned TryMyUI alternatives.
Reviews:
All our reviews are based on the information provided by Capterra:
Overall Score – 3.3/5
Ease of Use – 3.5/5
Customer Service – 2.1/5
Value for money – 3.0/5
Pricing:
Plans – Pricing starts from 25 €/month (billed annually) and depends on the number of sessions needed each month.
Discounts – 25% off for non-profit and educational organizations.
Free trial/ Freemium – Yes, a trial period of 60 days is available.
So, are you ready to switch to one of these TryMyUI alternatives?
We hope that our list of the top 12 TryMyUI alternatives helped you get a quick outlook on the various options for UX research software available on the market. We also hope that after you switch to an alternative, all your troubles with customer support will be resolved and you will seamlessly enjoy the vast possibilities of UX research.
And in case you want to have great customer service and a very varied toolkit to test all the possible aspects that could lead to higher customer and user satisfaction, you can always book a demo call with our number 1 TryMyUI alternative – UXtweak!
